Freshchat

Contents of the Article:

What is Freshchat?
How does Freshchat work?
What are the features of Freshchat?
What are the advantages of using Freshchat?

What is Freshchat?

Freshdesk was founded by Girish Mathrubootham and Shan Krishnasamy in October 2010. Four days after it launched in India, Freshdesk had its first customer from Australia. Freshdesk had 10,000 satisfied customers by September 2013. June 2017 when they rebranded to Freshworks.

Not until October 2020 when Freshworks launched Freshworks CRM for sales and marketing. Freshchat is a software that engages the customer wherever and whenever—web, mobile and social media platforms. Real-time customer agent and/or a bot delivers immediate answers for immediate queries and allows users to build code-free bots.

How does Freshchat work?

For starters, you can make your own bot the way you want it. Customizable bots are a thing now to develop connection with customers. Freshchat works by having proactive bots and reaching customers that turns into leads and later on turns into conversions.

What are the features of Freshchat?

These are Freshchat’s features that make it stand out, whether its lead generation, customer support or customer engagement.

Chatbots

Bots are used for supporting customers’ queries but for Freshchat, it’s more. Freshchat’s Freddy, an AI platform, understands the customer and engages them.

Messaging channel

Freshchat enables users to connect with customers through various platforms.

Campaigns

Sending proactive messages to leads is proof that you take action and that’s just the start of your company’s growth.

What are the advantages of using Freshchat?

Aside from the fact that you can actually create your own bot, Freshchat turns customers into leads, and leads into conversion. This software has multiple languages to cater all of the customers needs without language barriers. And the best part, especially for millennials, you can put emojis and GIFs while talking to the support team.