Intercom

Contents of the Article:

What is Intercom?
What are the features of Intercom?
How would it help the user?
How much do I need to pay for this software?

What is Intercom?

Intercom has been making the life of users and customers since 2011. The company’s goal is to strengthen customer engagement. They offer live chats, bots, emails, and more to help customers. Intercom supports customers through real-time chats, helps them with product or service inquiries and potentially close deals which makes your business grow.

What are the features of Intercom?

Intercom makes a difference in customer support software because of these amazing features.

Conversational Support

Say hello to 5-star customer satisfaction because Intercom provides human, self-serve and proactive support.

Humans answer specific and complex questions that are best for one-on-one.
Self-serve are for the repetitive questions and are frequently asked on the website.
Proactive addresses the customer’s issue before they reach out to the help desk.

Conversational engagement

This feature allows the customer to connect with Intercom through in-product messages, mobile and email. In this feature, engagement is through updates, product offer, announcements and more.

Conversational marketing

Every part of this feature is customizable, from personalized message to conversation routes. Intercom is integrated with different applications like Salesforce, Slack and Facebook which makes it easier for the customer to navigate and connect.

How does it help the user?

You have the choice to either support customers through real-time chat or custom bots. If you want a more personal connection, you can go for real-time chat. But there’s no such thing as a perfect human being, and that’s where the custom bots come into action. You can create your perfect chatbot that can answer customers messages around the clock.